Shipping Policy
At SSM Aquamax, our goal is to provide you with reliable, timely, and secure shipping. This Shipping Policy outlines all relevant details about our shipping processes, rates, timelines, and responsibilities to ensure a transparent and smooth experience for our customers.
1. Order Processing Time
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All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your payment confirmation.
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Orders placed after 2 PM IST will be processed the next business day.
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During high-volume periods (festivals, sales, promotions), order processing may take an additional 1-2 days.
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You will receive a confirmation email once your order has been processed and dispatched.
2. Shipping Methods & Delivery Timelines
We offer multiple shipping options to suit your needs:
| Shipping Method | Estimated Delivery Time | Availability |
|---|---|---|
| Standard Delivery | 3 – 7 Business Days | All over India |
| Express Delivery | 1 – 3 Business Days | Major cities only |
| Bulk/Custom Order Shipping | 5 – 10 Business Days | Pan India (upon confirmation) |
Note: Delivery timelines may vary based on your location, courier delays, and weather conditions.
3. Shipping Charges
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Standard Shipping: ₹50 – ₹120 depending on your location and weight of the parcel.
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Express Shipping: Calculated at checkout based on courier partner rates.
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Free Shipping: Orders above ₹499 qualify for free standard shipping within India.
4. Order Tracking
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Once your order is shipped, you will receive an email and/or SMS notification with your tracking number and courier details.
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You can track your order on our website or the courier’s tracking page.
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If you haven’t received tracking information within 48 hours of dispatch, please contact our support team.
5. Delivery Address & Accuracy
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Please double-check your shipping address during checkout.
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SSM Aquamax is not responsible for delays or failed deliveries due to incorrect/incomplete address details.
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If an order is returned due to an incorrect address, we will re-ship after reconfirmation. Additional shipping charges may apply.
6. Delivery Attempts & Re-delivery
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Our delivery partners will attempt delivery up to 2-3 times.
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If delivery fails despite multiple attempts, the package may be returned to our facility.
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Customers will be contacted for re-shipment or refund (excluding shipping costs). Re-shipping charges may apply.
7. Delays & Exceptions
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While we work with trusted courier partners, unforeseen delays may occur due to:
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Weather disruptions
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Natural calamities
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Strikes or lockdowns
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Courier operational issues
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In such cases, we will keep you informed and work on a resolution at the earliest.
8. Lost, Damaged, or Tampered Packages
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If your package arrives damaged, tampered, or incomplete, please take photos/videos immediately and contact us within 24 hours of delivery.
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In case of a lost shipment, we will raise a complaint with the courier and update you. A replacement or refund will be processed once the issue is confirmed.
9. Serviceable Locations
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We currently ship to all states and union territories across India.
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We do not offer international shipping at the moment.
10. Bulk & Custom Orders
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For large quantity orders or B2B shipping, please contact us at [insert email] or [insert phone number].
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Special rates and shipping timelines may apply based on volume and delivery location.
11. Changes to Shipping Policy
We reserve the right to update this policy at any time to reflect changes in our operations or legal requirements. Updates will be posted on this page with the “Last Updated” date revised accordingly.
12. Contact Us
If you have any questions or concerns about your shipment, feel free to reach out:
📧 Email: [info@ssmaquamax.shop]