Refund & Return policy

At SSM Aquamax, your satisfaction is our priority. We understand that sometimes things don’t go as expected, and we’re here to help. This Refund & Return Policy outlines the terms and conditions under which returns and refunds are accepted.

1. Eligibility for Returns

We accept returns under the following conditions:

The item is damaged, defective, or not functioning as described.
The item received is incorrect or different from what was ordered.
Return request is initiated within 7 days of receiving the order.
The item is unused, in its original packaging, with all accessories, manuals, and tags intact.

2. Items Not Eligible for Return

We do not accept returns for the following:

Items damaged due to misuse, improper installation, or neglect.
Products that have been used, altered, or tampered with.
Items without original packaging or missing components.
Customized or bulk orders (unless defective).
Return requests initiated after 7 days from delivery.

3. How to Initiate a Return

To request a return:

Email us at [info.ssmaquamax.shop] or call us at [ +919891141319] within 7 days of receiving the product.
Provide:
- Order ID
- Reason for return
- Clear photos or videos showing the issue
Our team will verify and approve your return request within 1-2 business days.

Once approved, we will schedule a pickup or request that you ship the product to our return address.

4. Return Shipping

If the return is due to our error (defective, wrong item, damaged in transit): We will bear the return shipping cost.
If the return is due to buyer’s remorse (e.g., changed mind, no longer needed): Return shipping will be at the customer’s expense.

5. Refund Policy

Once the returned item is received and inspected:

We will notify you of the approval or rejection of your refund.
If approved, the refund will be processed within 5-7 business days to the original payment method (Credit Card, UPI, Bank Transfer, etc.).

Note: Shipping charges are non-refundable, except in cases of faulty or wrong product deliveries.

6. Exchange Policy

We offer free replacements in the following scenarios:

You received a damaged or defective item.
You received the wrong product.

To request an exchange, follow the same return process. Exchanges are subject to availability. If the item is not in stock, you will receive a full refund.

7. Cancellations

Orders can be canceled before they are shipped.
To cancel, contact our support team at [insert email/phone] with your order ID.
If the item has already been dispatched, cancellation will not be possible and our return policy will apply.

8. Late or Missing Refunds

If you haven’t received your refund:

Recheck your bank or payment method.
Contact your bank or payment provider—sometimes refunds take a few extra days to reflect.
If still unresolved, contact us at [info@ssmaquamax.com].

9. Contact Us

If you have any questions regarding returns, exchanges, or refunds:

📧 Email: [info.ssmaquamax.shop]